Privacy Policy

This Privacy Policy explains how CW Marketing B.V. collects, uses, shares, and protects personal data when you visit or use the Play Fast Casino online gambling services made available for UK players via pleyfast.com, including the UK-facing project Play Fast Casino. It applies to website visitors, registered players, and any person who interacts with our services or customer support. By using pleyfast.com, you acknowledge that your personal data will be processed in accordance with this Privacy Policy. This version is effective from January 2026 and supersedes previous versions.

Who We Are

OBSERVE: This section identifies the data controller and your main contacts for privacy matters.

EXPAND: The online casino services offered under the brand Play Fast Casino for UK users via pleyfast.com (including the configuration known as Play Fast Casino) are operated by:

Legal entity (controller): CW Marketing B.V.
Registered address: Schout Bij Nacht Doormanweg 40, Curaçao
Jurisdiction and licence: Licensed under sub-licence of Master Licence 8048/JAZ issued by Antillephone N.V., Curaçao
UK licensing status: CW Marketing B.V. and Play Fast Casino are not licensed by the UK Gambling Commission (UKGC) and operate as an offshore casino for UK players.

REFLECT: For all questions about this Privacy Policy or to exercise your data protection rights, you can contact our data protection contact point:

Email (primary contact / DPO contact point): support@pleyfast.com
Website: https://pleyfast.com
Postal (privacy correspondence): CW Marketing B.V., Data Protection Team, Schout Bij Nacht Doormanweg 40, Curaçao

We may use specialist staff or external advisers to fulfil the role of Data Protection Officer (DPO) or data protection representative where required by applicable law.

What Personal Data We Collect

OBSERVE: We collect different categories of data depending on how you interact with pleyfast.com and Play Fast Casino.

Identity and contact data

Full name, date of birth, nationality
Home address, billing address, country of residence
Email address (including support@pleyfast.com communications) and any alternative contact details you provide
Telephone number (if you choose to provide one; we currently do not offer phone support)
Copies and details of identification documents (passport, ID card, driving licence), proof of address, and other KYC documents

Account and transactional data

Username, account ID, registration date, account status and verification status
Wallet balances, deposits, withdrawals, bonus balances, wagering progress and applied wagering requirements
Betting and gaming history (stakes, wins, losses, game sessions, game preferences)
Bonuses claimed, promotions participation, loyalty or VIP activity

Payment and financial data

Payment method details (e.g. partially masked card numbers, card expiry, issuer country)
Payment provider IDs and transaction references for bank cards, e-wallets (including MiFinity), and cryptocurrencies
Transaction history, chargeback information, successful and failed payment attempts
Information related to internal currency conversions between GBP, EUR and USD, including amounts and timestamps (but not your bank login details)

Technical and usage data

IP address, approximate location derived from IP, device type, operating system, browser type and version
Log data such as access dates and times, pages viewed, clicks, session duration, referral URLs and error logs
Information about how you interact with games and features (for example, navigation paths and interface interactions)

Behavioural and profile data

Betting behaviour, play frequency, session length and risk indicators (such as rapid play patterns or unusual bet sizes)
Self-exclusion and responsible gambling preferences established on our platform
Marketing and communication preferences (subscription to newsletters or promotional emails)

Cookies and similar technologies

Browser cookies (session and persistent), local storage objects, and similar tracking technologies used on pleyfast.com
Unique identifiers that allow us to recognise your browser or device across sessions
Information from analytics tools that help us measure performance, detect fraud and understand user behaviour

We do not knowingly collect personal data from individuals under the age of 18, and UK users must confirm they are 18 or older to use our gambling services.

Legal Basis for Processing

OBSERVE: Our data processing must comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where relevant) and, for users in Mexico, comparable principles under Mexican personal data laws.

EXPAND: Depending on the context, we rely on one or more of the following legal bases:

Performance of a contract: We process your data to create and manage your account, verify your identity, provide our casino services, process deposits and withdrawals (including via bank cards, e-wallets and cryptocurrencies), administer bonuses, handle customer support and fulfil other contractual obligations.
Compliance with legal obligations: We process certain data to comply with anti-money laundering (AML) and counter-terrorist financing rules, fraud prevention laws, accounting and tax requirements, and obligations imposed by our Curaçao licence (8048/JAZ), as well as to respond to lawful requests from competent authorities.
Legitimate interests: We use your data to:
- Maintain and improve the security and integrity of our platform and payment systems
- Prevent, detect and investigate fraud, abuse and problem gambling patterns
- Improve our services, games and user experience through analytics and service optimisation
- Protect our legal rights, defend against claims and manage business risks
We balance these interests against your rights and freedoms and use safeguards to minimise impact.
Consent: We rely on your consent for certain processing activities, such as:
- Sending marketing communications by email (newsletters, promotions, offers)
- Using non-essential cookies and similar technologies for analytics and advertising
- In some cases, conducting detailed profiling for promotional targeting
You can withdraw your consent at any time as described in the "Your Rights" and "Cookies & Tracking Technologies" sections.

REFLECT: Where Mexican data protection rules apply to you (for example, if you are habitually resident in Mexico), we align our practices with core principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, and we support ARCO-style rights (access, rectification, cancellation and opposition) as described in the "Your Rights" section.

Purpose of Processing

OBSERVE: We use personal data for clearly defined purposes connected to delivering and safeguarding our gambling services on pleyfast.com and Play Fast Casino.

EXPAND & REFLECT: The main purposes include:

Providing and operating our services: Creating and managing your account, enabling you to place bets and play casino games, processing deposits and withdrawals, crediting winnings, applying bonuses and loyalty schemes, and providing customer support via live chat and email.
Identity verification and compliance: Performing age checks, Know Your Customer (KYC) and ongoing due diligence checks; monitoring transactions for AML and fraud indicators; keeping appropriate records to meet our regulatory and licensing obligations in Curaçao and other applicable jurisdictions.
Risk management and fraud prevention: Monitoring for suspicious behaviour, preventing abuse of bonuses, identifying multiple accounts, chargeback patterns, collusion, or other prohibited activities; cooperating with payment processors, banks and relevant authorities as necessary.
Service improvement and analytics: Analysing aggregated and pseudonymised data about game performance, device types, navigation flows and support interactions to improve our platform stability, game offering, UX design and support quality for UK players and other users.
Marketing and personalisation: With your consent, sending promotional emails about new games, tournaments, bonuses and non-GamStop features; tailoring content and offers based on your past activity; measuring the effectiveness of campaigns.
Security, integrity and legal protection: Protecting systems and data from unauthorised access; logging activities to detect incidents; investigating and resolving disputes; enforcing our Terms & Conditions, Bonus Policy and KYC Policy; and defending our legal interests.
Statistical, reporting and business purposes: Producing internal reports, statistics and forecasts; anonymising or aggregating data for long-term business analysis where legally permitted.

Disclosure & Sharing

OBSERVE: We share personal data with third parties only where necessary, lawful and subject to appropriate safeguards.

EXPAND: We may disclose your data to the following categories of recipients:

Group and affiliated entities: Companies related to CW Marketing B.V. (including payment processing entities in Cyprus and sister brands such as Campobet, Evobet and Svenbet, where relevant for shared infrastructure) that provide operational, technical or support services.
Payment service providers: Banks, card schemes, e-wallet providers such as MiFinity, cryptocurrency processors and other financial intermediaries who process your deposits, withdrawals and currency conversions between GBP, EUR and USD.
KYC / AML and verification partners: Identity verification vendors, address verification services, fraud and AML screening tools that help us confirm your identity, prevent fraud and meet regulatory obligations.
Technical and infrastructure providers: Hosting providers, content delivery networks, security service providers, email and SMS delivery platforms, customer support tools (including live chat providers) and analytics services that support the operation of pleyfast.com.
Marketing and affiliate partners: Advertising networks, affiliate partners and performance marketing platforms that promote Play Fast Casino, but only where such sharing is consistent with applicable law and your marketing preferences. Advertising cookies and tracking technologies may be used with your consent.
Professional advisers: Lawyers, auditors, consultants and other professional advisers where necessary to protect our rights, comply with legal obligations or support business operations.
Regulators and authorities: Licensing authorities in Curaçao (including Antillephone N.V.), financial intelligence units, tax authorities, courts, law enforcement and other public authorities in Curaçao, the UK or other relevant jurisdictions, where we are legally required or permitted to do so.
Business transfers: In connection with a merger, acquisition, restructuring or sale of assets involving CW Marketing B.V., your data may be transferred to the acquiring or successor entity subject to confidentiality and data protection safeguards.

REFLECT: We do not sell your personal data as a standalone commercial product. Where data is shared with third parties, we seek to ensure they only process it on our documented instructions, under appropriate contracts and with adequate security measures.

International Transfers

OBSERVE: Because CW Marketing B.V. is established in Curaçao and uses global service providers, your data may be processed outside the United Kingdom and the European Economic Area (EEA).

EXPAND: Typical transfer locations include:

Curaçao: Our registered office and core operational infrastructure are based here.
Cyprus: Certain payment processing activities for EU card transactions may be handled via Cyprus-based entities or processors.
European Economic Area: Some technical, hosting, analytics or support services may be provided from within the EEA.
Other countries: Our carefully selected third-party providers (for example, cloud or security vendors) may process data in other jurisdictions that may not offer the same level of protection as UK or EU law.

REFLECT: Where your personal data is transferred from the UK or EEA to a country that is not subject to an adequacy decision, we implement appropriate safeguards, such as:

Standard contractual clauses (SCCs) and, where required, the UK International Data Transfer Addendum or similar UK-approved clauses
Technical and organisational measures (encryption, strict access controls) to protect data in transit and at rest
Risk assessments of the legal environment in the destination country where appropriate

You may contact us at support@pleyfast.com for more information about the specific safeguards used for international transfers that affect you.

Data Retention

OBSERVE: We retain personal data only for as long as necessary for the purposes described in this Privacy Policy and to meet legal, regulatory and legitimate business requirements.

EXPAND: Typical retention periods are:

Player account and KYC data: For the duration of your active relationship with us and normally up to five (5) years after account closure, unless longer retention is required by AML, tax or other laws.
Transaction and payment records: Generally retained for five (5) to seven (7) years from the relevant transaction date to comply with financial and AML regulations and to handle disputes or chargebacks.
Customer support communications (email and live chat logs): Typically kept for up to three (3) years from the interaction date, or longer if needed in the context of ongoing disputes, investigations or regulatory inquiries.
Technical logs and security data: Retained for approximately one (1) to two (2) years to ensure platform security and investigate incidents, subject to applicable law.
Marketing data: Retained until you unsubscribe or object to direct marketing, plus a short period to record and implement your request.
Anonymised or aggregated data: May be retained for a longer period as it no longer identifies you.

REFLECT: When data is no longer needed and we have no legal obligation to keep it, we will delete, anonymise or securely de-identify it. If you exercise your right to erasure, we will also assess whether we must keep certain information to comply with legal obligations or to defend legal claims.

Your Rights

OBSERVE: You have important rights regarding your personal data, particularly if you are located in the UK, the EEA or Mexico.

EXPAND: Subject to applicable law and certain limitations, your rights may include:

Right of access: To obtain confirmation of whether we process your personal data and to receive a copy of that data, along with information about how we use it.
Right to rectification: To request correction of inaccurate or incomplete personal data we hold about you.
Right to erasure ("right to be forgotten" / cancellation): To request deletion of your personal data where it is no longer needed, where you withdraw consent (and no other legal basis applies), or where it has been processed unlawfully. We may retain data where required by AML or other legal obligations.
Right to restriction of processing: To request that we limit the processing of your data (for example, while we verify its accuracy or where you object to our processing).
Right to object: To object to processing based on our legitimate interests, including profiling, and to object at any time to direct marketing. If you object to marketing, we will stop using your data for that purpose.
Right to data portability: To receive certain data in a structured, commonly used and machine-readable format and (where technically feasible) to have it transmitted to another controller.
Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal.
ARCO-style rights for Mexican users: If Mexican data protection law applies, you may exercise rights of Access, Rectification, Cancellation and Opposition (ARCO) in a manner consistent with the procedures described here.

REFLECT - How to exercise your rights:

Submit a request: Contact us at support@pleyfast.com with a clear description of your request and the right you wish to exercise. You may also use our live chat to initiate a request, after which we may ask you to confirm by email.
Verify your identity: We may ask you for information or documents (for example, ID or account details) to verify your identity and protect your data from unauthorised access.
Response timeframe: We aim to respond within one (1) month / 30 days of receiving a complete request. In complex cases or where we receive multiple requests, this period may be extended by up to a further two months; if so, we will inform you and explain why.
Fees: We normally handle rights requests free of charge. If a request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act, as permitted by law.

If you are unsatisfied with our response, you have the right to lodge a complaint with a supervisory authority as described in the "Complaints & Contacts" section.

Cookies & Tracking Technologies

OBSERVE: We use cookies and similar technologies on pleyfast.com to ensure the website functions properly, to improve your experience and to support analytics and marketing, especially for UK users of Play Fast Casino.

Types of cookies we use

Strictly necessary (session) cookies: Essential for operating the website and enabling core functions such as logging in, maintaining your session, securing transactions and ensuring basic performance. These are usually session cookies that expire when you close your browser.
Functional (persistent) cookies: Help remember your preferences (such as language, region, saved login preferences where allowed) and enhance user experience across multiple visits.
Analytics cookies: Allow us to understand how visitors use our site, which pages are most popular, how long sessions last and where users may experience errors. This information is typically aggregated and helps us improve stability, UX and game offerings.
Advertising and affiliate cookies (third-party): Used by us and our marketing or affiliate partners to track the performance of campaigns, attribute referrals, limit the number of times you see an advert and measure conversions. These may involve third-party domains.

Managing cookies

You can manage and disable cookies through your browser settings at any time. Most browsers allow you to block or delete cookies and to configure preferences per site.
Where we provide an internal cookie or privacy panel, you may use it to adjust your preferences for non-essential cookies.
If you disable certain cookies, some features of pleyfast.com (including secure login, account management or game performance) may not function correctly.

Further details about our cookie practices may be provided in a dedicated Cookie Policy or within this Privacy Policy as updated over time.

Data Security

OBSERVE: Protecting your personal data and financial information is a core priority for Play Fast Casino and CW Marketing B.V.

EXPAND: We apply a combination of technical and organisational measures designed to maintain confidentiality, integrity and availability of your data, including:

Encryption in transit: Data transmitted between your browser and our servers is protected using modern transport layer security (TLS 1.2 or higher), where supported by your device and browser.
Encryption at rest: Sensitive information, including certain account and financial data, is stored using encryption or equivalent safeguards, subject to technical and legal requirements.
Access controls and authentication: Access to personal data is restricted to authorised staff and service providers who need it for their role and are bound by confidentiality obligations. Administrative access to critical systems is protected by strong authentication (and, where practical, multi-factor authentication).
Network and application security: Firewalls, intrusion detection and prevention systems, anti-malware solutions, secure development practices and regular patch management help reduce vulnerabilities.
Monitoring and logging: We log security-relevant events and monitor for unusual or suspicious activity, particularly around account access, payments and system changes.
Staff training and policies: Personnel with access to personal data receive training on data protection, confidentiality and information security responsibilities.
Incident response: We maintain procedures for identifying, assessing and responding to personal data breaches. Where required by law, we will notify relevant authorities and affected individuals without undue delay.

REFLECT: Our security framework is informed by internationally recognised standards such as ISO 27001 and SOC 2. While CW Marketing B.V. is not currently certified under these standards, we strive to align our controls with their core principles in a manner proportionate to the risks associated with operating pleyfast.com as an offshore, non-UKGC-licensed casino for UK and other players.

Complaints & Contacts

OBSERVE: You have multiple channels to raise questions or complaints about how we handle your personal data.

Contacting us first

EXPAND: If you have any concerns, we encourage you to contact us so we can try to resolve the issue directly:

Email (privacy and general support): support@pleyfast.com
Live chat: Available on pleyfast.com (typically 09:00 - 01:00 CET); agents may use translation tools for complex English queries.
Postal: CW Marketing B.V., Data Protection Team, Schout Bij Nacht Doormanweg 40, Curaçao

REFLECT - Complaint procedure:

Initial submission: Send us a clear description of your concern (including any relevant screenshots or transaction IDs) via email or live chat.
Acknowledgement: We aim to acknowledge your complaint within a reasonable time, usually within a few working days.
Investigation: We will review your complaint, consult relevant teams and may ask you for additional information if needed.
Response timeframe: We aim to provide a substantive response within 30 days of receiving all necessary information. Complex cases may take longer, but we will keep you informed.

Supervisory authorities

If you believe your data protection rights have been infringed, you also have the right to lodge a complaint with a supervisory authority in the country where you live, work or where you think the issue occurred. Relevant authorities include, for example:

United Kingdom: Information Commissioner's Office (ICO) - see https://ico.org.uk for contact details.
European Union / EEA: Your national data protection authority - contact details are available via the European Data Protection Board (EDPB) at https://edpb.europa.eu.
Mexico: The competent data protection authority (for example, the federal authority responsible for overseeing personal data held by private parties), whose contact details are available via official government channels.

For gambling-related service complaints (not specifically about data protection), you may also contact the Antillephone N.V. complaints channel referenced on the validation page at https://certria.com/pass/borders/Validation, using the "File a Complaint" option, although this is not a data protection authority.

Updates

OBSERVE: We may update this Privacy Policy to reflect changes in our services, legal requirements or technical practices relating to pleyfast.com and Play Fast Casino.

EXPAND - How we will inform you:

Website notice: We will post the updated Privacy Policy on pleyfast.com and indicate the new effective date.
In-account notifications: Where appropriate, we may display a notice in your account dashboard or during login.
Email communication: For material changes (for example, new purposes of processing or new categories of recipients), we will, where practicable, notify active registered players by email using the address linked to their account.

REFLECT - Effective date, version control and your options:

Last updated: January 2026.
Advance notice: Where required by law or where changes significantly affect your rights or how we process your data, we will endeavour to provide at least 30 days' advance notice before the changes take effect.
Changelog: For material updates, we may summarise the key changes (for example, new partners, new data uses or revised retention periods).
Your continued use: If you continue to use pleyfast.com after the effective date of the updated Privacy Policy, you will be deemed to have accepted the changes. If you do not agree, you should stop using our services and may request account closure and exercise your rights as described in the "Your Rights" section.

If you have questions about any change to this Privacy Policy, you can contact us at support@pleyfast.com before continuing to use the services.